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Patient Health Navigator

Our organization provides care coordination services to Medicaid & Medicaid Managed Care recipients in Erie County. Care Coordination is a type of service that involves the patient, the patient's support system, and the patient's health care providers to make the patient's health care more coordinated and efficient. Our triple aim is to improve health care, improve health outcomes, and reduce Medicaid costs.

Job Description

  • Effectively managing an assigned caseload of clients
  • Establishing and maintaining a positive, trusting, and ongoing relationship with clients
  • Meeting with clients in their homes, physician/provider offices, and other public places in order to conduct health needs assessments and other required assessments and documentation
  • Working collaboratively with a team that includes Care Managers, Health Navigators, and Social Needs Coordinators, and the client's providers to develop and maintain a Care Plan
  • Attend and participate in regularly scheduled case reviews with Care Team
  • Use of mobile devices to access Electronic Health Record (EHR system)

The Ideal Candidate

  • Outgoing
  • Enjoys working with diverse client populations
  • Consistently demonstrates a can-do attitude
  • Has a passion for helping others
  • Has a "knack" for technology and gadgets

Minimum Qualifications/Experience

  • Associate degree required; B.A or B.A preferred
  • Bilingual preferred
  • Working background in behavioral health, substance abuse illness, or health services environment
  • Knowledge of chronic health conditions
  • Familiarity with primary care practice preferred
  • Computer literacy including Microsoft Office required
  • Excellent oral and written communication skills required
  • Knowledge of EHR systems preferred, especially MEDENT

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Community Health Worker

Our organization provides care coordination services to Medicaid & Medicaid Managed Care recipients in Erie County. Care Coordination is a type of service that involves the patient, the patient's support system, and the patient's health care providers to make the patient's health care more coordinated and efficient. Our triple aim is to improve health care, improve health outcomes, and reduce Medicaid costs.

Job Description

  • Making outbound calls and/or visiting clients at their homes, physician office, health care provider location, hospitals, etc.
  • Explaining program benefits and services to potential clients
  • Accurately completing enrollment documentation with clients via use of mobile Electronic Health Record system
  • Use of New York State Department of Health databases to obtain and verify client information
  • Assisting in client retention
  • Working with an Outreach team including the Outreach Director and Community Health Workers

The Ideal Candidate

  • Outgoing
  • Enjoys working with diverse client populations
  • Consistently demonstrates a can-do attitude
  • Has a passion for helping others
  • Has a "knack" for technology and gadgets

Minimum Qualifications/Experience

  • Reliable transportation and verifiable good driving record required
  • Bilingual/bicultural preferred
  • At least (3) years of health care experience or education
  • High School Diploma/GED required
  • Computer literacy including Microsoft Office required
  • Strong technical knowledge preferred

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